Support
Frequently Asked Questions
Answers to common questions about The Rugby Factory platform.
Is The Rugby Factory free to use?
Yes — the platform is completely free to join and use. You can create a profile, connect with others, and explore events at no cost. Optional Boosts and Premium Membership unlock additional features.
What does Premium Membership include?
Premium members get full access to global player rankings, unlimited player comparisons, advanced search, engagement insights, and saved prospects. Additional features like bulk event creation and calendar sync are on the roadmap. Premium is $4.99/month or $49/year.
Who is the platform for?
The Rugby Factory is built for players showcasing their abilities, coaches and scouts identifying talent, clubs managing events and rosters, and fans engaging with teams. We welcome users at all competitive levels.
How do I join The Rugby Factory?
Download the app from the App Store or Google Play and sign up as a Player, Coach, or Fan — using email or social sign-in. Registration takes minutes.
Can I boost my profile or post?
Yes — you can boost your profile, event, or opportunity to appear at the top of search results. Boosts start at $4 for seven days.
Is it safe for under-16 users?
Yes. Under-16 profiles are fully managed by their guardians, and all content is monitored using AI and human review. The platform restricts unauthorised browsing and content.
Are you agents or do you take agent fees?
No — The Rugby Factory is not an agency; we're the platform. No commissions or fees apply. Agents are welcome to use the service.
What's the QR code feature for?
Every profile and group has a unique QR code you can share online or offline to promote yourself, grow your network, and make it easy for others to find or join.
Can I compare players or track prospects?
Premium members access Player Comparison and Saved Prospects — compare fitness metrics and track players with notifications on updates.