Terms of Service

Last updated: 30 October 2026

About these Terms

These Terms of Service ("Terms") are an agreement between you and The Rugby Factory Pty Ltd (ABN 21 674 258 041) of 14 Nixon Street, Glenwood NSW 2768 ("The Rugby Factory", "the company", "we", "us" or "our"). They apply to The Rugby Factory website, our mobile apps and all related services (together, "the platform" or "the App").

If you have any questions, complaints or claims about the platform or the App, contact us:

• Email: [email protected]
• Phone: 0417 751 305
• Post: The Rugby Factory Pty Ltd, 14 Nixon Street, Glenwood NSW 2768

1. Eligibility

1.1 Minimum Age

Users must be at least 16 years old to create independent accounts. Registration confirms you are at least 16 and all provided information is accurate.

1.2 Guardian-Managed Profiles (Ages 13–15)

Players aged 13–15 may participate through Guardian-Managed Profiles created by a parent or legal guardian aged 25 or older.

1.3 Children Under 13

Children under 13 cannot use the platform.

1.4 Age Misrepresentation

False age information breaches these Terms and may result in suspension or termination.

1.5 Age Verification

The company reserves the right to request verification including date of birth, credit card authorisation, identity documents, or other reasonable methods. Non-compliance may trigger restrictions.

1.6 Authentic Accounts

Accounts must be operated by real individuals. Automated, bot, impersonation, or fraudulent accounts are prohibited.

1.7 No Guarantee of User Accuracy

The company cannot guarantee user accuracy and accepts no liability for misrepresentation.

2. Account Responsibilities

2.1 Security

You are responsible for maintaining login confidentiality and all account activity. Notify the company immediately of unauthorised access.

2.2 Accuracy

You must keep your information accurate and current.

2A. Guardian-Managed Profiles

2A.1 Overview

Guardian-Managed Profiles enable youth participation under parental supervision until age 16.

2A.2 Guardian Requirements

Guardians must be at least 25 years old, hold an active account, complete SMS OTP verification, and confirm legal guardian status. One guardian may manage up to five profiles.

2A.3 Guardian Responsibilities

Guardians are solely responsible for content posted, privacy settings, communications, information accuracy, and managing squad invitations.

2A.4 Minor Safeguards

Guardian-Managed Profiles have no independent login, route all messaging to the guardian, exclude gym-based strength stats, are ineligible for Team of the Week, and cannot participate in 1v1 comparisons.

2A.5 Release at Age 16

Release requires guardian SMS verification and child email verification. Upon release, full control transfers to the child and guardian access is permanently revoked.

2A.6 Automatic Lock at 18

If not released by 18, guardian control ends automatically. The adult user may claim the profile, or after 12 months unclaimed, the profile may be deactivated.

2A.7 Safeguarding Enforcement

The company may restrict accounts immediately for safeguarding concerns and may report serious concerns to authorities where required or appropriate.

3. Acceptable Use

You must not harass, bully, discriminate, post illegal or harmful content, attempt to contact minors outside the platform, groom or exploit minors, impersonate others, misrepresent identity or age, create automated accounts, bypass fees, or file malicious reports.

4. User Content

4.1 Ownership

You retain ownership of your content.

4.2 Licence

You grant the company a non-exclusive, worldwide, royalty-free licence to host, display, distribute, promote, and operate your content for platform purposes.

4.3 Responsibility

You are solely responsible for ensuring content is lawful and accurate. The company does not verify all user-submitted content.

4.4 False Content

False or misleading submissions may result in removal or suspension.

4.5 Promotional Use

The company may feature publicly visible content in marketing materials. You may opt out by contacting [email protected].

5. Intellectual Property

5.1 Our rights.

All rights in the platform, including software, branding, logos, rankings systems, algorithms and databases, are owned by the company or its licensors.

5.2 Your licence to use the platform.

Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable and revocable licence to access and use the platform for your own use. All rights not expressly granted to you are reserved.

5.3 Restrictions.

You may not copy, modify, rent, lease, lend, sell, redistribute, sublicense, reproduce, reverse engineer or commercially exploit the platform without our written consent, except where the law expressly allows it.

5.4 App stores.

If you downloaded our App from an app store, that store's terms also apply to the download. If you downloaded it from the Apple App Store, section 7A also applies.

6. Privacy

Your use is governed by the Privacy Policy.

7. Paid Features

7.1 Premium services.

Certain features require payment. Our memberships are Premium and Scout. The features included in each membership are described on the membership screen at the time you subscribe. A membership belongs to your Rugby Factory account and works wherever you sign in to that account: on our website and in our apps.

7.2 Where you can buy.

You can buy memberships and Boosts on our website, where Stripe processes payments, or in our iPhone app through Apple's In-App Purchase, where Apple processes payments. Before you confirm, the App shows the membership name, its length (monthly or yearly) and its price.

7.3 Automatic renewal.

Memberships are subscriptions that renew automatically at the end of each billing period (monthly or yearly, as you chose), at the then-current price, until you cancel.

• Bought through the Apple App Store: payment is charged to your Apple Account when you confirm the purchase. Your subscription renews automatically unless you cancel it at least 24 hours before the end of the current period. Apple charges your Apple Account for the renewal within the 24 hours before the current period ends.
• Bought on our website: your payment method is charged at the start of each billing period.

7.4 Free trials.

When we offer a free trial, it lasts 7 days. The length of the trial and the price you will pay when it ends are shown before you confirm. Unless you cancel at least 24 hours before the trial ends, your paid membership starts automatically when the trial ends, and you are charged the price shown. Free trials are limited to one per person. For App Store purchases, Apple decides eligibility based on your Apple Account. If you buy a membership during a free trial, any unused part of the trial ends.

7.5 How to cancel.

• Bought through the Apple App Store: on your iPhone or iPad, go to Settings > Apple Account (your name) > Subscriptions, choose The Rugby Factory and tap Cancel Subscription. You can also cancel at account.apple.com.
• Bought on our website: go to Settings > Subscription on our website.

When you cancel, your membership continues until the end of the period you have already paid for. Deleting the App or your Rugby Factory account does not cancel an App Store subscription. You must cancel it with Apple.

7.6 Price changes.

We may change membership prices. For App Store subscriptions, Apple tells you before a price increase applies. Where the law requires it, Apple asks for your consent, and if you do not agree the subscription will not renew. For website subscriptions, we tell you before a new price applies to your next renewal.

7.7 Refunds: purchases made through the Apple App Store.

Apple processes all payments for purchases made in our iPhone app, and only Apple can issue refunds for them. We cannot refund, or partly refund, an App Store charge. To ask for a refund, visit reportaproblem.apple.com or contact Apple Support. Apple's refund decisions are governed by Apple's terms. If Apple refunds a purchase, the membership, Boost or other benefit bought with it ends.

7.8 Refunds: purchases made on our website.

Subscriptions (Premium, Scout). Subscription fees are charged in advance for the chosen billing period and are non-refundable except where required by law. You can cancel at any time, and your access continues until the end of the period already paid. Refunds outside this policy are exceptional and at The Rugby Factory's sole discretion.

Boosts and promotional placements. Boost purchases apply to active content only and take effect for the purchased duration. Boosts are non-refundable once active, with one exception. If boosted content is removed by The Rugby Factory following a report, we will refund the unused portion of the Boost on a pro-rata basis, or in full where removal occurs within 24 hours of activation. No refund is due where the removal results from a clear violation of these Terms by the account that purchased the Boost.

Sponsorships and advertising. Sponsorship and advertising purchases are governed by the term selected at purchase. Cancelling a sponsorship stops future billing. Amounts already billed for the current period are not refunded except at our discretion.

Marketplace purchases. Refunds for purchases from clubs, groups or other sellers on the marketplace are handled under the seller's stated terms and applicable consumer law. Where a refund is issued, the seller's proceeds and The Rugby Factory's commission are reversed proportionally.

General. Website refunds are always issued to the original payment method and can never exceed the amount actually paid after any discounts. Payment-processor fees are non-refundable. Chargebacks and payment disputes may result in immediate suspension of the associated purchase and, for marketplace subscriptions, cancellation of the underlying subscription.

7.9 Boosts bought through the Apple App Store.

A Boost bought in our iPhone app is a one-time purchase processed by Apple. If a Boost you paid for fails to activate through our fault, we will give you a replacement Boost of the same length at no cost. In every other case, refunds for Boosts bought through the App Store are handled by Apple under section 7.7.

7.10 Purchases by people under 18.

If you are under 18, you must have your parent's or guardian's permission before you buy a membership, a Boost or anything else on the platform. For App Store purchases, Apple's Family Sharing "Ask to Buy" may apply. Where it does, the purchase waits until your family organiser approves it, and the feature is unlocked only once it is approved. Guardian-Managed Profiles (ages 13–15) cannot make purchases.

7.11 Your consumer rights.

Nothing in this section 7 or section 7A limits or excludes any rights you have under the Australian Consumer Law or any other law that cannot be excluded.

7A. Apple App Store Terms

This section applies if you downloaded the App from the Apple App Store or bought anything in the App through Apple's In-App Purchase. If this section conflicts with any other part of these Terms, this section applies to your use of the App. Your licence to use the App is also subject to Apple's Licensed Application End User License Agreement (https://www.apple.com/legal/internet-services/itunes/dev/stdeula/). Where that agreement deals with your licence to use the App, it applies to that licence. These Terms govern The Rugby Factory service, your account and your purchases.

7A.1 Acknowledgement.

You and we acknowledge that these Terms are concluded between you and The Rugby Factory Pty Ltd only, and not with Apple Inc. ("Apple"), and that The Rugby Factory Pty Ltd, not Apple, is solely responsible for the App and its content. These Terms do not provide for usage rules for the App that conflict with the Apple Media Services Terms and Conditions.

7A.2 Scope of licence.

The licence granted to you for the App is a non-transferable licence to use the App on any Apple-branded products that you own or control and as permitted by the Usage Rules set forth in the Apple Media Services Terms and Conditions. The App may also be accessed and used by other accounts associated with the purchaser through Family Sharing or volume purchasing.

7A.3 Maintenance and support.

The Rugby Factory Pty Ltd is solely responsible for providing any maintenance and support services for the App, as specified in these Terms or as required under applicable law. You and we acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services for the App.

7A.4 Warranty.

The Rugby Factory Pty Ltd is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. If the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the App to you. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever for the App. Any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be the sole responsibility of The Rugby Factory Pty Ltd.

7A.5 Product claims.

You and we acknowledge that The Rugby Factory Pty Ltd, not Apple, is responsible for addressing any claims by you or any third party relating to the App or your possession and/or use of the App, including, but not limited to: (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy or similar legislation. These Terms do not limit our liability to you beyond what is permitted by applicable law.

7A.6 Intellectual property rights.

You and we acknowledge that, if any third party claims that the App or your possession and use of the App infringes that third party's intellectual property rights, The Rugby Factory Pty Ltd, not Apple, will be solely responsible for the investigation, defence, settlement and discharge of that intellectual property infringement claim.

7A.7 Legal compliance.

You represent and warrant that: (i) you are not located in a country or region that is subject to a United States Government embargo, or that has been designated by the United States Government as a "terrorist supporting" country or region; and (ii) you are not listed on any United States Government list of prohibited or restricted parties.

7A.8 Developer name and address.

The App is provided by The Rugby Factory Pty Ltd (ABN 21 674 258 041), 14 Nixon Street, Glenwood NSW 2768. Please direct any questions, complaints or claims about the App to us by email at [email protected] or by phone on 0417 751 305.

7A.9 Third-party terms of agreement.

You must comply with any applicable third-party terms of agreement when using the App. For example, you must not be in violation of your mobile carrier's or internet provider's data service agreement when using the App.

7A.10 Third-party beneficiary.

You and we acknowledge and agree that Apple, and Apple's subsidiaries, are third-party beneficiaries of these Terms. Once you accept these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

8. Competitions & Promotions

Participation may be subject to additional rules.

9. Third-Party Services

The company integrates with third-party services and is not responsible for their conduct.

10. Suspension & Termination

The company may suspend or terminate accounts for breaches or safety concerns. Notice will be provided where reasonably practicable, except where immediate action is required.

11. Disclaimers

The App is provided "as is." The company does not guarantee recruitment outcomes, team selection, sponsorship opportunities, career advancement, accuracy of rankings, or continuous availability. Statistics and rankings are indicative only, not professional advice.

12. Limitation of Liability

To the maximum extent permitted by law, the company is not liable for data loss, user conduct, platform interruptions, or reliance on platform content.

13. Indemnity

You indemnify the company for claims arising from your content, misuse, or breach of these Terms.

14. Reporting & Moderation

Users may report content or profiles. The company may remove content, restrict features, require verification, or suspend accounts. Appeals may be submitted to [email protected].

15. Changes

The company may update the App or Terms. Continued use constitutes acceptance.

16. Governing Law

These Terms are governed by the laws of New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia, and the courts that can hear appeals from them. If you are a consumer, nothing in this section removes any protection you have under the mandatory laws of the country where you live.

17. General

These Terms constitute the entire agreement. If any provision is invalid, remaining provisions remain in effect. The company may assign these Terms in connection with merger or acquisition. The company is not liable for events beyond reasonable control.