The Rugby Factory Pty Ltd

Privacy Policy

The Rugby Factory Pty Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use The Rugby Factory Mobile App ("the App"). By using the App, you agree to the terms outlined in this policy.

1. Information We Collect

We collect the following categories of information to provide and improve our services:

a. Information You Provide Directly

  • Account Information: Name, email address, phone number, date of birth, profile picture, and passwords.

  • Profile Details: Player statistics (fitness, speed, strength), videos, coaching certifications, achievements, badges, interests, and goals.

  • Payment Information: Billing details for premium subscriptions and boosts (processed securely via third-party payment processors).

  • User-Generated Content: Posts, comments, stories, and multimedia uploads.

  • Guardian Details (for Under-16 Accounts): Parent/guardian name, contact information, and approvals.

b. Automatically Collected Information

  • Device Information: IP address, device type, operating system, browser type, and settings.

  • Usage Data: Interaction with app features (e.g., search history, saved profiles, clicks, preferences).

  • Location Data: General location based on IP or GPS if permitted.

c. Third-Party Information

  • Social Media Integration: If you sign up or log in via social media platforms, we collect your profile details as permitted by the platform.

  • Event/Group Participation: Information shared by other users about events, groups, or teams you join.

2. Why We Collect Your Information

We collect your data to:

  • Provide core functionalities of the App, including creating profiles, searching, comparing, and tracking rugby statistics.

  • Personalise and enhance your experience, including customised rankings, search results, and recommendations.

  • Facilitate interactions between users (e.g., players, coaches, scouts).

  • Manage subscriptions and payment transactions.

  • Improve the security of the App by detecting and preventing fraud, unauthorised access, or other illegal activities.

  • Comply with legal obligations and resolve disputes.

3. How We Use Your Information

We use the information we collect to:

  • Deliver and maintain the App.

  • Communicate with you about updates, promotions, and important announcements.

  • Enable content moderation, particularly for users under 16, ensuring a safe environment.

  • Analyse app performance to understand usage trends and improve functionality.

  • Provide customer support and troubleshoot issues.

4. Sharing Your Information

We do not sell your personal information. However, we may share it with:

  • Service Providers: For hosting, analytics, email communication, payment processing, and security monitoring.

  • Other Users: Limited profile details (e.g., name, statistics, and uploaded videos) visible to other users as part of your public profile.

  • Brands and Organisations: We may share anonymised or aggregated data with brands, organisations, and sponsors in exchange for rebates or discounts that benefit us and our members/users. For specific collaborations, we may share limited personal data (e.g., email, name) with brands or organisations to facilitate discounts, promotional offers, or tailored services, with clear opt-in options where applicable.

  • Competitions and Events: If you enter a competition or participate in an event through the App, we may share your information (e.g., name, contact details, relevant submissions) with the competition sponsor or organiser for purposes related to the administration of the competition or event, including prize delivery and follow-ups.

  • Legal and Regulatory Authorities: To comply with legal obligations or protect against liability.

  • Affiliated Organisations: For partnerships or app promotion purposes (e.g., clubs, schools, academies).

5. How We Protect Your Information

We implement the following safeguards to protect your information:

  • Encryption: Secure data transmission using SSL/TLS protocols.

  • Access Control: Limited access to personal information based on role and necessity.

  • Monitoring: Security tools to monitor suspicious activity.

  • Backup and Recovery: Redundant storage and backup systems for disaster recovery.

6. Your Privacy Choices

You have control over your data:

  • Access and Update: Edit or update your profile information within the App.

  • Account Deletion: Request account deletion via [email protected].

  • Opt-Out: Unsubscribe from marketing communications through email settings.

  • Permissions: Control location and notification permissions through device settings.

7. Children's Privacy

We are committed to creating a safe and secure environment for users under the age of 16. To protect their privacy and ensure their safety, we implement the following measures:

  • Parental/Guardian Approval: Children under 16 are required to have a parent or guardian approve their account creation. These accounts are considered limited accounts, designed with restricted functionality to ensure age-appropriate engagement.

  • Limited Functionality: Accounts for users under 16 will have features such as limited visibility of posts, restricted communication tools (e.g., direct messaging is monitored or disabled), and access only to content deemed safe and appropriate for their age group.

  • Use of Aliases: To further safeguard privacy, users under 16 must use aliases or pseudonyms instead of their real names. This ensures their identity remains protected while using the platform.

  • Content Moderation and Reporting: Posts and messages shared by under-16 users are subject to automated and manual moderation to detect inappropriate content. Parents or guardians are notified if flagged content requires their attention.

  • Guardian Control: Parents or guardians have oversight of their child's account activity, including the ability to review connections and approve interactions with other users.

8. Cookies and Tracking Technologies

We use cookies to:

  • Improve app performance.

  • Remember preferences.

  • Analyse traffic and usage patterns.

You can manage cookie preferences through your device or browser settings.

9. Data Retention

We retain your personal information as long as necessary to:

  • Fulfill the purposes for which it was collected.

  • Comply with legal obligations.

After this period, we endeavor to securely delete or anonymise your data.

10. Third-Party Links

The App may contain links to external websites or services. We are not responsible for their privacy practices. We encourage you to read their privacy policies.

11. Updates to This Privacy Policy

We may update this policy periodically. We will notify you of significant changes through email or app notifications.

12. Contact Us

For questions or concerns about this Privacy Policy, please contact us at:
Email: [email protected]

By using the App, you consent to this Privacy Policy. If you do not agree with the terms, please discontinue use of the App.