Welcome to The Rugby Factory Mobile App (“the App”), operated by The Rugby Factory Pty Ltd (“we,” “our,” or “us”). By accessing or using the App, you agree to these Terms of Service (“Terms”). If you do not agree, please do not use the App.

1. Eligibility

1.1 You must be at least 16 years old to create an account. Users under 16 require parental or guardian approval, and such accounts will have limited functionality and use aliases instead of real names.
1.2 By using the App, you confirm that all information you provide is accurate, complete, and up to date.

2. Account Responsibilities

2.1 You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
2.2 Notify us immediately of any unauthorized use of your account or security breaches.

3. Use of the App

3.1 You may use the App only for lawful purposes and in accordance with these Terms.
3.2 Prohibited uses include but are not limited to:

• Harassment, abuse, or harm to other users.

• Posting harmful, illegal, or inappropriate content.

• Attempting to bypass the platform to avoid commissions or fees.

• Impersonating another person or entity.

4. User Content

4.1 By posting or uploading content, you grant us a non-exclusive, worldwide, royalty-free license to use, display, and distribute your content for the operation and promotion of the App.
4.2 You are solely responsible for the content you post and must ensure it complies with applicable laws and these Terms.

5. Privacy

Your use of the App is governed by our Privacy Policy, which outlines how we collect, use, and protect your information. By using the App, you consent to our data practices as described in the Privacy Policy.

6. Paid Features

6.1 Certain features of the App, such as premium memberships and boosts, require payment. By making a purchase, you agree to the pricing and payment terms outlined in the App.
6.2 All payments are final, except as required by law or at our discretion.

7. Competitions and Promotions

7.1 If you participate in a competition or promotion through the App, you agree to the specific rules and terms associated with that event.
7.2 We may share limited data with sponsors or organizers for administrative purposes, as outlined in our Privacy Policy.

8. Third-Party Links and Services

The App may include links to third-party websites or services. We are not responsible for the content, privacy policies, or practices of these third-party platforms.

9. Termination

9.1 We may suspend or terminate your account at any time, without notice, for violating these Terms or engaging in inappropriate or illegal behaviour.
9.2 You may terminate your account by contacting us directly. Upon termination, your access to the App and associated content will be revoked.

10. Limitation of Liability

To the maximum extent permitted by law, we are not liable for any damages arising from your use of the App, including but not limited to:

• Data loss or unauthorized access.

• Errors, interruptions, or security breaches.

• User interactions or reliance on content within the App.

11. Updates to These Terms

We reserve the right to update or modify these Terms at any time. We will notify users of significant changes through email or in-app notifications. Continued use of the App after changes are made constitutes acceptance of the updated Terms.

12. Governing Law

These Terms are governed by the laws of NSW, Australia. Any disputes arising from your use of the App will be resolved in the courts of NSW, Australia.

13. Content Reporting and Review

13.1 Reporting Content:
Users can report content they believe violates these Terms or is otherwise inappropriate by specifying a reason for the report. Common reasons for reporting include:

• Harassment, bullying, or discrimination.

• Violent, explicit, or inappropriate material.

• False or misleading information.

• Spam or unsolicited marketing.

13.2 Review Process:

• Reported content is reviewed by an automated AI moderation tool to evaluate whether it violates these Terms.

• If the AI determines the content violates our policies with high confidence, the content will be permanently removed and replaced with a message stating:
  “This content has been removed as it violated our Terms of Service.”

• If the content is deemed safe after the review, it will be restored to the platform.

13.3 Appeals Process:

• If content is removed and you believe the decision was made in error, you may submit an appeal through our support team.

• Appeals will be reviewed either manually or through an automated process by our to ensure fair consideration.

• The final decision on content appeals rests with us, and we reserve the right to uphold or reverse the decision at our discretion.

13.4 Notification:
Users who report content or whose content is removed will receive notifications about the decision and any subsequent actions.

By using the App, you agree to respect the reporting process and refrain from abusing it (e.g., filing false reports). Misuse of the reporting system may result in account suspension or termination.

14. Contact Us

For questions or concerns regarding these Terms, please contact us at:
Email: [email protected]